Returns & Refund Policy
Last updated: March 2026
Subject to the Competition and Consumer Act 2010 (Cth) and the Australian Consumer Law, products purchased from Purely U are not returnable, particularly for change of mind purchases.
Faulty or Damaged Products
Purely U will fully refund or replace any goods found to be faulty or damaged upon delivery. To make a claim, contact cs@purelyu.com.au with your order number and photos of the product and packaging.
Refunds will be processed in the same form as your original payment.
Your Australian Consumer Law Rights
The Australian Consumer Law may apply to your purchase, in which case certain statutory guarantees which cannot be excluded will apply. You may obtain details of these guarantees by visiting the ACCC website at accc.gov.au.
Nothing in this policy excludes your rights under the Australian Consumer Law.
International Orders
Purely U is not responsible for parcels seized, damaged, or destroyed by customs. Import duties and return shipping costs for international orders are the buyer's responsibility.
Governing Law: New South Wales, Australia
Contact: cs@purelyu.com.au